What are Telephone Systems?

The right business telephone systems for your small to medium- sized company will help you improve productivity; it enhances collaboration and saves you money in the long run.

A business telephone system can be defined as the collection of multiple telephones that are all interconnected, allowing the business to utilize a variety of features.

These features can include intercom, conference calling, cellphone twinning, find me follow me, call transferring, off premise extension, call forwarding, call screening, and the use of automated attendant and voice messaging just to name a few.

Today, most telephone systems are scalable. In other words, as a business’s communication needs grow; the telephone system easily migrates to the larger line capacity. Whether your system consists of a few telephones, hundreds or even thousands of telephones; they can be expanded to meet your communications needs both now and in the future.

Telephone systems utilize the traditional public switched telephone network (PSTN) or the Internet. These days it is becoming fairly commonplace to use both, for greater functionality and backup.

In order to make an educated decision which business telephone system will work best for your company, you need to gain a greater understanding of the roles these systems play in a business context.

The telephone system that you choose should strengthen the communication capabilities of your company, increase productivity and streamline business processes.