Teleco Business Telephone Systems installed an NEC SL1100 telephone system for the Hudson Valley News Network. HVNN knows how crucial communication technology is, so they chose the rock solid reliability of the NEC SL1100. NEC telephone systems are world renowned for their longevity, reliability and cutting edge technology. The NEC SL1100 includes advanced features are …
DID, or Direct Inward Dialing, is also called DDI or Direct Dial-In, and it’s a feature that telephone service providers offer their customers for use with their PBX systems. One or more trunk lines are provided so customers can connect to PBX & a number of phone numbers are allocated to this line.
Commercial on hold is a customized advert that plays when your customers are waiting to be served by your call center. They usually promote, explain, inform or upsell – which helps the customer make informed purchasing decisions while they wait.
Headsets improve productivity and freedom. They free up both of your employee hands so that they can type on the computer, search for important documents or find answers to client questions at high speed.
Optional telephone equipment includes headsets, softphones, wireless solutions and paging systems. You will need to review each of these to understand how they can positively impact your business in the short and long term.
Businesses receive one bill and VoIP enables them to have consistent services, while growing their revenues simultaneously. The following are interesting facts and statistics that will give a clear picture of just how popular VoIP services have become throughout the US.
A call center might conjure images of sales people phoning you for no reason, but these are telemarketers, not call center agents. In fact, an organizations call center is an extremely important location, where calls are screened, forwarded to key people or handled on site.
The features on your voicemail system depend largely on who you have decided to use as a host and what they have offered you. The good news is that most voicemail services are fairly standard, so you will not miss much if you just get the basic voicemail and attendant functionality.
VoIP systems use Internet Protocol to send voice ‘packets’ over an IP network. This means the VoIP can be used on ANY data network that uses IP. Not only does VoIP work on the Internet, it can also work on intranets and local area networks. How does it work? Your voice signal is first digitized, compressed and converted into an IP packet.
As mentioned earlier, there are certain risks involved with using VoIP technology, and these risks will only strengthen with time.
Designed on different technology platforms, there are several business telephone systems types to select from. Now that you know how to choose one, all that is left is to gain a better understanding of each option.
A business telephone system can be defined as the collection of multiple telephones that are all interconnected, allowing the business to utilize a variety of features.